CASE STUDIES

Farmfest 2026

LLarge-Scale Entertainment Festival
Role: Response Team Lead
Deployment: Venue Response and Front-of-Stage Pit
Duration: Three Days
Team: Two to Four Operatives

Overview

Three-day live entertainment festival consisting of performance areas, public spaces, hospitality areas and a front-of-stage pit. Response coverage required operatives to patrol across the wider event site, monitor radio communications and attend developing incidents without being assigned to a fixed position.

During the evening performances, response operatives were redeployed into the front-of-stage pit to maintain order, protect restricted areas and respond to attempts to cross or interfere with the barriers.

My role required me to maintain mobile response coverage, attend incidents across the venue and support control within the pit. On the second and third nights, I also coordinated operative positioning, breaks and interventions inside the pit, leading the combined four-person deployment on the final night.

Responsibilities

  • Maintain effective search coverage

  • Managing attendee flow

  • Supervise staff performance

  • Coordinate breaks

  • Redeploy personnel in response to changing operational pressures.

Limitations

  • A limited response force was required to provide coverage across a large festival site.

  • The distance between opposite ends of the venue could take approximately 15 minutes to cover on foot, requiring operatives to move rapidly when incidents occurred outside their immediate area.

  • The size and composition of the response team changed during the deployment, limiting the consistency of available coverage.

  • The barriers used around the front-of-stage pit were lightweight, could be unlocked easily and were vulnerable to attendees attempting to climb or cross them.

  • The initial number and positioning of personnel within the pit were insufficient to maintain consistent coverage of entrances and vulnerable barrier points.

  • Access arrangements were sometimes changed during live operations to increase the number of people inside the pit. This created inconsistencies between ticket entitlements and access decisions, leading to complaints and additional pressure at the pit entrances.

Approach and Delivery

  • Mobile patrols were conducted across the festival site while radio traffic was monitored for incidents requiring a response.

  • When incidents occurred at a distance, response operatives moved across the venue as quickly as conditions allowed to provide support and restore coverage.

  • Problems with the initial pit deployment were assessed, with feedback provided on personnel positioning, movement and the management of vulnerable barrier points.

  • On the second and third nights, I directly coordinated where operatives were positioned inside the pit, when breaks were taken and when personnel needed to move or intervene.

  • I contributed to the development of a rotating pit deployment, allowing the limited number of operatives to move between positions while maintaining coverage of entrances, barriers and areas experiencing increased pressure.

  • Operatives were repositioned in response to crowd movement, attempted barrier breaches and changes to pit access.

  • On the final night, two response units were combined inside the pit. I led the four-person team, coordinating positioning, relief and intervention across the area.

Outcome

The pit deployment became progressively more structured across the three-day event. Operational feedback from the earlier nights informed changes to positioning, movement and relief arrangements.

By the final night, the rotating deployment and coordinated positioning of the four-person team provided more consistent coverage across the pit, clearer responsibility for vulnerable areas and a more organised approach to breaks and intervention.

The revised approach addressed problems experienced during the opening night and improved control within the limitations of the available personnel and barrier system.

Operational Assessment

A stronger response model would have divided the festival site into defined coverage areas or positioned additional response resources closer to locations where incidents were most likely to occur. This would have reduced the distance travelled by a single small team and improved response times across the venue.

Front-of-stage operations would also have benefited from more robust barriers, dedicated coverage of entrances and vulnerable points, and consistent access rules maintained throughout each performance.

Within the personnel available, the rotating pit deployment provided a workable solution by distributing coverage more effectively, supporting staff welfare and allowing operatives to reinforce developing pressure points without leaving the wider area uncontrolled.